Managing applications from runners on the realbuzz Charity Console

All new applications from runners wishing to support you will be in Pending status at first. You can update the status of an application using the '...' action menu. 

Note: A pending application will be automatically rejected after 14 days so it is important to move any applications you wish to pursue further  or need more time to review into Reviewing Status within this time frame. You will see a count-down next to any pending application to let you know the time left available to review the application. 

Glossary of statuses for managing an application from a runner:

• Pending - Application needs reviewing - You have 14 days to move to reviewing before the application is auto-rejected.
• View – Allows you to view the information the applicant has submitted to the questions asked on the application.
• Under Review – You are reviewing their application.
• Accept – Allocates the runner one of your places if they have applied for a charity place or will simply alert an own place runner that they are part of your fundraising team.
  (note this is not the same as giving them their RACE ENTRY, see this guide on how to allow registration so a runner can finalise their place)
• Reject – Rejects the application
• Un-reject - Will reinstate the application and move it back to 'Reviewing' status should you wish to reverse this action 

Glossary of statuses once a runner has been Accepted:

• Allow registration - Allows the runner to complete registration. They will receive the registration information email which details how to claim their entry code and how to use it to finalise registration on the event's official website. 
• Registration reminder - Sends a reminder to the runner to complete registration if their status has not changed. This is particularly important if a registration deadline is approaching. 
• Registration in progress - The runner has started registration / claimed their entry code but has not yet finished the process. 
• Registration complete - The runner has claimed their entry code and completed reg

In addition to this there are also other actions you can complete for the applicant:

• Update fundraising - Allows you to add a fundraising URL or add a fundraising amount, for example for those fundraising offline or privately donating. It is mandatory to update this field and it must be done ahead of 'Allowing registration' for a runner. 
• Update pledge - Allows you to update the pledge amount you agree with a runner. Please note, once a runner is Accepted the pledge amount is fixed so you will need to do this ahead of moving the runner to an Accepted status. 

You can read more about how to update fundraising information here and how to update the runners pledge amount here.