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Knowledge base

Official Charity Programme

Official Charity Programme

You partner with realbuzz on specific event(s) and as part of the official charity listing for the event(s).

General Information

What is the realbuzz Charity Console?

How does a runner secure a Charity Place?

What does it mean to be a charity partner on an official event programme?

The Console

Managing Applications

Adding a Manual Application

Importing Applications

Exporting Applications

The Dashboard

Breakdown Stats

I want to give a place to a runner but the option isn’t available.

When I accept a runner the status does not change.

How can I remind a runner they need to register for the race?

I’ve imported runners into the console but received an error message.

My runner wants to change their email address.

Can I add a Fundraising Pledge amount?

I rejected a runner in error, what can I do?

I accepted a runner who now has a lottery place, what can I do?

I have imported applications into the console, what do I do next?

Can I resend an email to my runner?

How do my runners get their entry codes and complete their official race registration?

How do I withdraw a runner on the Console?

How do I log Eventmaster URLs on the Console for my Irish Life Dublin Marathon entries?

See more

Account

How do I log into the Charity Console?

How do I change/add/remove access to the Charity Console?

Advertising

Display advertising specifications

Where can I access Marketing Information?

Can I add a charity description to my listing?

FAQs

How does auto-rejection work?

I want to give a place to a runner but the option isn’t available.

When I accept a runner the status does not change.

How can I remind a runner they need to register for the race?